ANSA are one of the country's market leaders in the supply of customer management and drainage outsourcing solutions to the UK's major insurers, commercial and utilities industries.
Our group hub is based in the North West and includes a 100 seat contact centre managing one million calls each year. This expertise in managing customers throughout the lifecycle of any incident, allows us to bridge the gap between the client and the general public, delivering service excellence to customers on behalf of our clients.
Our bespoke IT system allows effective communication between our back office and field workforce, effective scheduling of work and efficiency of service to clients, alongside an integrated, seamless service to customers.
We can confidently provide a completely outsourced solution or individual services from customer management, to surveying, to repair by our national, directly employed field workforce. Uniquely, each aspect of our capabilities can be delivered on a modular basis to provide a best fit proposition for your needs.
The transfer of private sewers that will follow the implementation of DEFRA is inherently problematic. Not least the expected 200% increase in blockages reported directly to the water and sewerage companies.
We are uniquely placed to resolve this issue as a result of our relationship with insurers for whom we work under delegated authority (agreed spend), and our ability to seamlessly resolve the issue on whichever side of the boundary the problem exists. Our national network of surveyors can both validate and repair on a single visit solution in over 80% of cases and in turn seamlessly apportion costs to the appropriate party.
Our expertise in managing customers from initial contact through to fulfillment allows us to remove the problems resulting from the transfer of private sewers from the water company either entirely or in part. Ansa can provide a team of specialists who bring significant intellectual capital and sector experience that can be brought to bear to deliver the best solution for your needs. We are also happy to consider partnerships with other suppliers within this sector.
